User guide

v.4.0

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Features [top]
SMSs are used for several features:
- Event reminders at the chosen time
- Calendar sent by SMS at the chosen time
- Send a message to one recipient (free number)
- Send a message to one recipient (number coming from your address book)
- Send a message to several recipients (the numbers coming from your address books or by using the Messages tool and the Lists)
- Send a same message by email/SMS/fax (in the Messages tool)
- Notification when a new email has arrived
- Notify the arrival of a new email matching some criteria (using the filters in the Messages tool)
- Notification that someone has assigned you a task.
Go to the different tools to read the corresponding help.
Coverage [top]
The coverage comprises almost all world operators.
Reception of SMS in ContactOffice [top]
This feature is not available.
Conditions to send and get SMS [top]
An SMS credit must be included in your monthly subscription. If you have reached the allocated SMS limit of your subscription or if you don't have SMS credit in your subscription, you can buy additional SMS credit (provision).

Add credit [top]
Go to Preferences and click on "Credit" under "Subscription".
Status of credit [top]
Go to "Preferences", choose "My account". Under "Statistics", choose "Show my account info". The graph shows you the status of your SMS credit, how much you have used, and how much remains (SMS credit included in your subscription and additional SMS credit).
Credit validity [top]
Unsent SMS included in your monthly subscription are lost. They cannot be sent the following month.
However, additional SMS credit (provision) is never lost.

Sending to a free number [top]
On the homepage, click on SMS - Send SMS messages and then on Send to only one recipient. Enter the recipient's number in international format (and without zero before the country code or the zone code).
Note: We advise you to sign your SMS's so that the recipient knows whom it's coming from.
Sending to several recipients [top]
On the homepage click on SMS - Send SMS messages and then on Send to one or several recipients. Click on Add under the To box. Select the appropriate numbers in your personal address book or in the groups address book.
Note: We advise you to sign your SMSs so that the recipient knows whom it's coming from.

The cell phone number cannot be clicked [top]
If you cannot click the number, check that it's encoded in the international format using the 3 provided boxes. Do not place zero's before a country code or a zone code.
Check that the number is labeled as a mobile phone. If necessary, you can change the number type using the pull-down menu.
Guarantee that SMS was sent [top]
We guarantee that it was sent to the SMS centre of the mobile operator and naturally, make no guarantees regarding the mobile phone of the recipient of the SMS, which could be incompatible with SMS, be offline, have a flat battery, a full memory, etc.

No SMS from ContactOffice [top]
Possible causes:
- Your mobile number is not entered (properly) in your personal data: go to your personal data and enter your mobile number in international format. For example: 32 475 123456.
- SMS credits are not included in your subscription: buy SMS credit.
- Your subscription includes SMS credit but it is already depleted: buy additional SMS credit.
- The internal memory of your mobile phone is full: delete some messages.
No response from recipients [top]
Sign your SMSs with your own name so that the recipient knows who sent the message because it is the server number that appears as the sender of the SMS. If your recipients answer to this number, you will never receive their messages: they have to answer to your own cell phone number.

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